Skip to main content

Why is my access restricted after entering my details?

Access may be suspended if the details you entered require additional review in accordance with the internal AML/CFT policy. This is a standard security measure.

Most often this is related to:

  • an age or country of residence for which the service is unavailable;

  • the existence of additional accounts.

💡 Your funds remain safe in your account. You will be able to withdraw them after completing all review requirements.

Completing identity verification may speed up the review.

Did this answer your question?